ServiceDesk Plus MSP

Handle multiple accounts in a single help desk.

Changes 5.9 : Version 5.9:

1. Asset Module is supported from SDPMSP 14700. It allow users to seamlessly add and manage assets by scanning Barcode/QR Code. It includes viewing Assets list, Details and Editing assets.

2. Supported Web RDP functionality.

3. Issue FixedID #23005: Redirecting to a request details from task details page.

APK Description:

ManageEngine ServiceDesk Plus MSP integrates your help desk requests and assets to help you manage your clients' IT infrastructure effectively. It has been designed to handle multiple clients in a single Help Desk, so the Managed Service Providers (MSPs) don’t have to juggle with multiple software. This app lets your technicians create, access and resolve requests from any place, anytime. It reduces the response and resolution time of a technician dramatically, increasing the efficiency of your help desk team. It also gives you better user experience.

App features:

* Filter requests based on criteria such as unassigned, pending, open etc.

* View, create, edit and delete requests.

* Perform actions (pick up, assign, close, reply) for requests.

* Work log, notes and resolutions can be added/modified for each request.

Screenshots: