Naumen Service Desk

Mobile app for Naumen Service Desk

Changes 13.0.0 : We are glad to present a new release (version 13):

– Actions in quick access. Now the buttons from the menu are also displayed on the object card.

– Enable biometrics for fast and secure login to the mobile app.

– Search has been simplified. The focus is now automatically set to the input field when opening the screen.

– Technical part of the app has been improved. It looks like nothing has changed, but it works more stable.

Thank you for using our mobile app!

APK Description:

Work from anywhere with most popular Service (Help) Desk by Naumen. Work with requests, solve tasks, participate in approvals, receive notifications from your mobile phone, and our application will adapt to your processes and goals.

For support service and field engineers
— Register requests and work with them from your smartphone screen
— Change status, a responsible employee and other parameters
— Add files, comments, and photos with your camera phone
— Build the route to the client address and service objects using geolocation
— Monitor and inventory your equipment using barcode scanner
— Fix work time records
— Get push notifications for all important events
— Use full text search on requests, and other useful materials

For managers
— Control the workload of your teams
— Initiate new tasks
— Participate in approvals, comment your decisions
— Subscribe to requests from key customers to keep everything under control

For users
— Create requests and follow their status
— Check information details via comments
— Use the knowledge base
— Leave feedback

Adaptability of processes
Adaptation to specific business tasks. Enabling new processes and editing the current ones.

Easy configuration
Adding objects, configuring the interface and other parameters without programming.

Access to information without Internet
View previously opened cards. Adding comments and running some event actions even offline.

Multiple accounts
Quick switch from the app to accounts of other external IT-systems.
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Naumen SMP Mobile app is everything you need to proper work with requests and tasks on your smartphone screen!

The application requires access to the server Naumen Service Desk with the module "Mobile client".
The recommended server version is 4.11.0.7 or higher.

Screenshots: